Customer service: sales [at] austronext.com | WhatsApp:+8613850044822
***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY***
We ship Monday through Friday. All orders are shipped via Express for Hong kong, Taiwan and China if international will be shipped via TNT, EMS, Hong kong post, Hong kong EMS, ARAMEX, and DHL.
A tracking number will be provided so that you may track your order once it has been shipped. Please keep in mind that it may take up to 24-48 hours for the tracking number to be entered into the Express or post database and then be available for tracking.
We do offer a free shipping option for domestic China , orders over $1000. Once you have placed an order over $1000, the shipping will automatically give you a “free” option.
AUSTROPEPTIDE can select shipping company base on our options, we can’t follow buyer options .
INTERNATIONAL CUSTOMS and RESHIPPING POLICY
We at AP peptide are not responsible for knowing the customs procedures for each country. If you are interested in ordering from AP peptide, you must research your own country’s laws and regulations regarding our research chemicals and peptides before ordering from AP PEPTIDE. Once you have placed an order with us, you automatically take responsibility for your country’s regulations. Although most countries do accept our products in customs and we properly declare what is being shipped; we must make sure you understand that there are some issues that may occur due to a country’s regulations.
If your order does get returned to us due to issues in the customs department, we will not issue you a refund. but we can reship your order , but you should pay delivery cost , if we will receive your package in 5 days after delivery time. If your package is not returned to us after 5 days , we cannot issue you reshipping. If at any time we receive notice that customs has your package and is holding we will do our best to get your order released and sent to you. This is not a guarantee as every country has different regulations.
You can buy our insurance service, which will be allow to have reshipping for your orders . It will not be included bulk orders and discounted orders. You can pay 40% of your orders (less than 1000 USD orders) , then we will be able to reship your order , but it should not be more than 10 days after shipping time .
More than 10 days after shipping time , we don’t accept any responsibilities for your package.
RETURNS and REFUNDS
If there is a legitimate issue with the product you purchased; we will do our best to remedy the problem. We cannot resell any products that have already been handled by the purchaser; therefore you must contact us as soon possible.
By no means will we refund or exchange any product after 5 days of the ship date.
If the product has been damaged due to packaging, shipping, or a manufacturer defect we will accept a reshipping . Please contact us at + 85281980019 to discuss your case.
If you are unhappy with the research peptides you purchased for your studies, please contact us at email@example.com so that we may review your concern.
Please do not contact us with a concern if you have already used the entire product for research.
Out of Stock Items
If items are showing that they are out of stock, please keep checking back as we will try to get them back in stock as soon as possible.
If for some reason part of your order becomes out of stock after you have placed the order we will ship what we have and then send out another shipment as soon as the product becomes available again. We appreciate your understanding in this matter.
Canceling an Order
If you would like to cancel your order, please contact us immediately and we will do our best. If the order has already been processed, we will not be able to cancel it.
If we receive a chargeback, we will immediately put you on a do not sell list and possible pursue legal action.
***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY.***